Terms and Conditions (T&C)

GOVERNING LAW

The United Arab of Emirates is our country of domicile and any disputes will be governed in accordance with the laws of the United Arab Emirates, and any will be filed in the city of Dubai, United Arab Emirates.

PAYMENT TERMS

  • We will accept payments using Visa and Master Card credit or debit cards. All payments will be made in AED dirhams.
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Clients using the website who are minors/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
  • Cardholders must retain a copy of transaction records, along with DEFINE Dubai (Lone Star Fitness Centre)’s policies and rules.
  • The user is responsible for maintaining the confidentiality of his/her account.

Payment Confirmation – Services

Purchased memberships or class packages and all details relating to the purchase will be confirmed within 24-48 hours through an email. The client is able to book into classes using their username and password at any time before, during, or after the purchase.

Refund Policy

For all online payments, the amount purchased is not refundable to the client. If the client has NOT used their package or membership, exchanges are permitted by contacting the studio via phone or email and stating the reason for the exchange. In the event of a refund for clothing or other unworn or unused products, any refunds will be made onto the original mode of payment.

For in-studio purchases, refunds can be made for unused class packages or for any unworn and undamaged retail item (with proof of purchase and retail tags). Any refunds made in the studio will be made onto the original mode of payment.

Booking Policy

Clients may pre-register for classes two weeks in advance. A pre-class registration is only valid up until the start time of the class, at which point, any client waiting in the studio may enter.

Late Cancel & No-Show Policy

We know that life happens, and unexpected circumstances may come up! If you are not able to come to class, please call us before 2 hours of the class starting to let us know your plans have changed.

If a reservation is not cancelled before these 2 hours by either canceling yourself out of the class or notifying us through a phone call, you will be charged for that class or event. We do not accept cancellation requests through email.

If you have a class package, you will be charged 1 class for each class to which you “late cancel” or no-show. If you have an unlimited package, and you late cancel/no-show multiple times without notifying us, you will receive a warning. You will be charged a late cancel/and or no show fee of 30 AED after your warning (made via phone call or email).

Any disputes should be addressed to the studio’s email address dubai@definebody.com.

Privacy Policy (PP)

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • DEFINE Dubai (Lone Star Fitness Centre) will not provide any debit/credit card details to third parties.
  • DEFINE Dubai (Lone Star Fitness Centre) takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (dubai.definebody.com) cannot guarantee the security of any information that is disclosed online.
  • DEFINE Dubai (Lone Star Fitness Centre) is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, clients are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

DEFINE Dubai (Lone Star Fitness Centre) recognizes that its visitors, users, customers, and others (known collectively or individually as “Users”) who use www.definebody.com (the “Website”) value their privacy. This Privacy Policy applies to all of the products and services offered by the Website, and details important information regarding what information we collect, what we do with that information, and how we may use your Personal Information.
Your use of the Website and any Personal Information you provide on the Website remains subject to the terms of this Privacy Policy and the DEFINE Terms of Service.
The Website does not require that you register in order to view information about our services. However, registration is required when purchasing classes, products, or services. The Website collects minimal personal information when you register with the Website, when you visit the Website, or any time you provide information to the Website about yourself. The Website may combine information about you that we have with information we obtain from business partners or other companies.
The Website automatically receives and records other non-personally-identifying information (“Non-Personal Information”) on our server logs from your browser even if you do not register with The Website, for example, your IP address, the Website cookie information, and the pages you visit.
The Website uses Non-Personal Information for the following general purposes: to customize the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients.
In order to purchase services on this Website, we request certain personally identifiable information from you on the registration form. During registration you are required to give contact information (such as name and email address) as well as billing information (when necessary). We use this information for billing purposes and to contact you about the services on our site in which you have expressed interest. When you register with the Website and sign in to our services, you are not anonymous to us. You have the option to provide demographic information (such as gender, birth date and general location) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.
During registration, you can choose to opt into our newsletter regarding new products and upcoming promotions and events on our Website. In order to ensure that we are providing the best level of service to our Users, DEFINE collects personally identifiable information from our users at several different points on our Website.
DEFINE is the sole owner of the information collected on the Website. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. For example, if you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking the Unsubscibe button communications or by emailing us at dubai@definebody.com.
The Website is committed to protecting the privacy of children. The Website does not knowingly or intentionally collect Personal Information online from children under the age of 18 nor should children under 18 access or use the Site or Services. If you are under 18, but at least 16 years of age, you may register and use the DEFINE website only with the involvement of a parent or guardian. DEFINE does not accept the online registration of minors; please do not attempt to register on our website if you are under the age of 18. Registration of minors must be completed in person at our studio with a parent or guardian. Minors over the age of 16 who have submitted a participant/registration waiver signed by a parent or guardian may sign up for classes online. If we discover that personal information has been submitted by a minor without a signed participant/registration waiver, we will delete such information promptly. DEFINE does not seek or share personal information from minors through this website.
The Website does not rent, trade, or share Personal Information with third parties except when we have your permission, or under the following circumstances: We have your explicit consent to share the information; We wish to contact you with information about products and services from our business partners, which we may do unless you “opt-out” of such communications; We provide Non-Personal Information to interested third-parties for purposes of understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Website.
We use both your Personal Information and certain Non-Personal Information to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or legal process of service.
We may share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Website’s Terms of Services, or as otherwise required by law.
In the event DEFINE goes through a business transaction, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your Personal Information.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site and we do link the information we store in cookies to any personally identifiable information. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided after clicking on your Internet browser’s “help” button or toolbar.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited. The Website does utilize tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information. The use of cookies by our partners or affiliates is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, and service providers use session ID cookies to make it easier for you to navigate our site.
The Website may use web beacons in connection with e-mails sent to the Website users, to let us know whether and when the email was opened. No Personal Information is transmitted through web beacons.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide services to you or in order to do their jobs. The security of your Personal Information is important to us.
If your personally identifiable information changes, or if you no longer desire to maintain an account on the Website, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on account profile page.
The Website may update this policy at any time in its sole discretion and without prior notice. We will strive to notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your account and/or by placing a notice on the Website. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Use of image and likeness: Unless requested otherwise, as a clients, you also grant permission to DEFINE, and its employees, agents, representatives, licensees and assigns the right to photograph and/or video me and/or my child/ward, and use my and/or my child’s/ward’s image, likeness, voice, appearance and depiction. You also grant permission to DEFINE to edit, crop, or retouch such photographs, and waive any right to inspect the final photographs. You consent to and permit photographs/video of me and/or my child/ward to be used by DEFINE for purposes including but not limited to exhibition, publicity, advertising, and promotional materials and in any medium, including print and electronic without reservation or limitation. You understand that DEFINE may use such photographs/video with or without associating names thereto. You further waive any claim for compensation of any kind for DEFINE’s use or publication of photographs of me and/or my child/ward.